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EatClub is a high-growth food & drink marketplace platform that helps restaurants and bars thrive through technology. The platform serves over 4 million customers seeking restaurant discovery and deals (up to 50% off), while empowering 8,000+ venues to fill tables and maximize revenue. Named Australia's Fastest Growing Tech Company by the AFR in 2025, EatClub is a 150+ person scaleup expanding rapidly internationally.
As Account Manager for Adelaide, you will act as the "mayor" of your territory, owning a portfolio of restaurant partners and driving their success and EatClub's growth in the region. This is a field-based and desk-based hybrid role combining relationship-building, data analysis, and commercial decision-making.
Key responsibilities include:
- Visit and build trusted relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights to identify risks early
- Proactively reduce churn through consultative conversations and interventions
- Lead onboarding, activation, and optimization for new partners
- Identify and deliver growth opportunities including campaigns, upsells, and new features
- Balance field visits with desk-based planning, analysis, and reporting
- Contribute ideas to improve account management processes and workflows
- Generate new leads and expand your territory's portfolio
- Support new market launches and establish local best practices
You will have full ownership of your territory with guidance and support from the wider Account Management team and leadership. Your work directly impacts partner success, retention, and EatClub's expansion in Adelaide.
Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
REQUIREMENTS:
- 3+ years' experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
NICE-TO-HAVES:
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationships in Adelaide's hospitality scene
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and building scalable ways of working
