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Salary: EUR 60,000 - 70,000 / annual
Vocca builds AI voice agents that transform how patients and healthcare providers connect. The platform answers patient calls instantly, handles appointment scheduling and rescheduling, and frees up medical staff to focus on patient care. With 15,000+ providers already using the platform and a recent $20M Series A funding round led by Norrsken VC (with founders from Alan and Datadog), Vocca is scaling rapidly across Paris and New York.
In this Account Manager role, you will own a portfolio of 40–50 mid-market healthcare organizations (multi-site centers, specialist practices, regional groups) with strong growth potential. Your mission is to turn this portfolio into a growth engine, targeting €400K in annual upsell revenue and 95% retention.
Key responsibilities include:
• Identify expansion opportunities within each account: new site openings, additional practitioners, new service lines, and leverage client networks to unlock new facilities.
• Build and execute customized expansion plans for each account, from opportunity identification through contract signature.
• Drive client satisfaction and product adoption by holding regular check-ins with medical secretaries, center managers, and practitioners; track usage metrics and demonstrate ROI (calls handled, time saved, service quality).
• Coordinate deployment activities for new sites: scope client needs, hand off to the Deployment team, and ensure smooth go-live and adoption.
• Manage your portfolio strategically: prioritize by effort and impact, maintain flawless CRM hygiene, and bring field insights back to Product and Sales teams.
Expected outcomes: After 3 months, you will have mastered the product and client journey, qualified your 40–50 accounts, and signed your first upsells. By 6 months, you will manage the portfolio autonomously with a robust expansion pipeline. By 12 months, you will have closed €400K in upsell revenue and maintained 95% retention.
This is a hybrid role based in Paris (3 days per week in the office, Paris 2nd arrondissement). You will work with a 50+ person team across Paris and New York, supporting 250+ healthcare organizations.
Requirements:
• 2–5 years of client-facing experience with a business dimension: account management, platform/marketplace account management, customer success with revenue targets, or consulting.
• Proven track record of growing existing accounts with quantifiable results.
• Fluent French; good written and spoken English.
• Revenue mindset combined with strong service focus; you view account management as a growth function.
• Ownership mentality: you identify issues, unblock them, and see them through to completion.
• Portfolio thinking: you prioritize by segments and impact, not account-by-account.
• Relationship-building skills across diverse stakeholders (medical secretaries to group executives).
• Rigor in follow-ups, meeting notes, and CRM maintenance without requiring oversight.
Nice to have: experience in healthcare, AI, or B2B SaaS.
