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Harmony is hiring an Account Executive to own the full sales cycle for its AI-powered enterprise service platform. The role is based at HQ in New York with daily office presence required.
You'll carry a quota and manage end-to-end sales cycles from prospecting through close, engaging IT, HR, and Operations stakeholders from practitioners to C-suite. Harmony's product deploys AI agents inside Slack and Microsoft Teams to automate service requests across IT, HR, finance, procurement, and legal—achieving 70% no-touch resolution rates.
Key responsibilities include:
- Prospecting, discovery, demos, negotiation, and closing with multi-threaded stakeholder engagement
- Translating Harmony's AI automation capabilities into quantified business value for prospects
- Building and managing your own pipeline through outbound, inbound, and partnership channels
- Maintaining CRM hygiene, forecasting accuracy, and reporting against targets
- Serving as voice of customer internally, feeding market and competitive insights to product and positioning
- Helping define sales playbook, messaging, and processes as a founding GTM hire
Required: 5+ years quota-carrying B2B SaaS sales experience with consistent target achievement. Proven full-cycle sales ownership for technical/platform products sold to business and technical buyers. Strong discovery, presentation, negotiation, and storytelling skills. High-agency self-starter comfortable in unstructured early-stage environments. Disciplined with CRM and sales tools including modern AI techniques. Must be based in New York area, willing to work in office daily and travel occasionally to customer meetings and events.
Preferred: ITSM, IT operations, observability, security, or workflow automation software sales experience. Working knowledge of AI agents and LLM-based automation. Early/founding sales hire experience at seed to Series B startups. Top performance track record. Familiarity with IT/DevOps buying processes and modern sales engagement tools.
