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Salary: USD 100,000 - 150,000 / annual
Freshworks is seeking a Mid-Market Account Executive to drive sales and build relationships with mid-sized businesses (500–1,000 employees) seeking employee experience (EX) and IT service management (ITSM) solutions.
In this role, you will act as a trusted advisor, leading consultative conversations to understand customer needs around ITSM, onboarding, and employee engagement. You will build and manage a healthy sales pipeline through proactive prospecting and virtual selling, navigate buying teams with empathy and clarity, and own deal management from discovery through negotiation and close. You'll collaborate closely with Marketing, Solutions Engineering, and Customer Success teams to ensure seamless customer experiences.
This is a hybrid position based in Freshworks' San Mateo office, with expectations to be onsite three days per week (Tuesday–Thursday). The role offers the opportunity to make a meaningful impact in a fast-paced, growing company that serves over 72,000 customers globally, including major brands like Bridgestone, New Balance, and Sony Music.
Freshworks builds uncomplicated service software for customer and employee experiences, with a people-first approach to AI that eliminates friction and drives organizational productivity.
**Requirements:**
- 3+ years of experience in SaaS or mid-market sales, with a demonstrated track record of exceeding targets and building strong customer relationships
- Strong communication skills with ability to listen deeply, ask strategic questions, and articulate value
- Solid understanding of SaaS platforms; experience with employee experience (EX) solutions is a plus
- Comfort working in a fast-paced, evolving environment where ideas are valued
- Consultative, adaptable, and thoughtful approach—strategic yet hands-on when needed
