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ASAPP is an AI-powered customer experience platform serving enterprise contact centers. As an Account Executive, you will be an individual contributor responsible for managing and growing a national sales territory, with opportunities to contribute to broader company initiatives.
You will serve as a trusted advisor to enterprise customers, educating them on contact center optimization, AI/ML adoption, and modern enterprise solutions. Your responsibilities include developing and executing comprehensive account management strategies grounded in personalized research and clear value hypotheses. You will act as an internal liaison, advocating for product optimization and identifying creative strategies to generate incremental customer value. You'll work closely with customers and channel partners to evangelize ASAPP and drive market adoption.
You will meet or exceed quarterly and yearly bookings targets while delivering consistent forecasting. You'll drive communication and collaboration across internal teams to win business and maximize opportunity scope. Cross-functional partnership with Marketing, Product, and Engineering teams will be essential to optimizing customer experience and business outcomes. You'll also work on critical projects spanning the customer lifecycle—from early business development through steady-state operations—including effective messaging, commercial positioning, time to value, and operational optimization.
The ideal candidate combines consultative, solution-oriented selling with deep enterprise SaaS expertise. You should have extreme curiosity, high integrity, and humility that builds trust and credibility. You thrive in complex, multi-constituent large enterprise environments and are excited about becoming an expert in AI, ML, and NLP applications to modern enterprise problems. You approach selling as a partnership, prioritizing customer relationships and open dialogue over product pitches. You can navigate complex organizations across all levels—including C-suite and IT—and effectively identify and empower internal champions. You show up differently than typical product salespeople: you do your research, ask the right questions, listen with intent, and guide customers to solutions that meet them where they are.
REQUIREMENTS:
- 5-10+ years of experience selling enterprise SaaS
- 3-5+ years of experience selling enterprise SaaS to Customer Experience and/or Contact Center industry
- Solid understanding of Customer Service/Experience industry
- Technical proficiency with advanced software technologies (e.g., AI)
- Extreme curiosity with bias towards consultative, solution-oriented selling
- Passionate about helping customers achieve transformative business outcomes and value
- High integrity and humility, leading to trust and credibility
- Persistent follow-through driven by care
- Positive attitude; finds ways to win and never quits
- Tireless work ethic; operates with sense of urgency
- Presumptive closer
- Knowledge of navigating complex organizations across all levels, including C-suite and IT
- Ability to identify and empower internal champions
- Hyper-focused on customer needs rather than product features
- Knowledge of which resources to bring in and leverage full force of business
