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OpenAI is seeking an experienced Account Director to lead relationships with strategically important startup customers in São Paulo. This hybrid role (3 days/week in office) sits within the Startup Go To Market team, which focuses on helping founders and early-stage companies build transformative AI applications using OpenAI's APIs and models.
You will own a portfolio of startup accounts, developing comprehensive account strategies and managing consumption revenue targets. The role blends technical acumen, partnership building, and strategic thinking. You'll serve as the primary relationship owner for key startup customers, working cross-functionally with product, research, engineering, solutions architecture, and support teams to help customers maximize value from OpenAI's models.
Key responsibilities include: managing account portfolios and executing account plans; partnering with solutions and research engineering on complex customer programs; owning and forecasting consumption revenue; analyzing key metrics and providing insights to stakeholders; monitoring the startup and competitive landscape to inform product roadmap and corporate strategy; collaborating across functions (solutions, marketing, communications, business operations, finance, product, engineering); serving as an advocate for improving the startup experience; and supporting team recruitment, onboarding, and culture development.
You bring 6+ years of experience selling platform-as-a-service or SaaS solutions, with demonstrated expertise in designing and executing complex deal strategies. Ideally, you have direct experience in or around the startup ecosystem—as a founder, early-stage employee, or someone who has worked with startup customers. You're comfortable working with C-level executives, communicating technical concepts clearly, and leading high-visibility customer events. You excel at gathering and synthesizing market intelligence (industry trends, competitors, customer needs).
You thrive as a customer-centric strategist who builds strong relationships and serves as a trusted advisor. You have genuine passion for AI and its potential to benefit humanity. You're a builder excited to scale systems and processes from the ground up with precision. You embrace new challenges and bespoke problems that require multidimensional thinking. You think strategically on a multi-year horizon and bring stakeholders along with your vision.
OpenAI offers relocation assistance for new employees and operates as an equal opportunity employer.
