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Diligent is seeking an Account Director to drive revenue growth and deepen customer engagement within highly regulated industries. This is a strategic individual contributor role focused on expanding product adoption among existing customers and introducing new clients to Diligent's governance, risk, and compliance (GRC) SaaS platform.
You will be responsible for the full sales cycle—from prospecting and pipeline management to deal closure and accurate forecasting. Key responsibilities include building deep product expertise, developing solutions-based approaches tailored to customer needs, managing complex accounts with longer sales cycles, and creating specialized business plans that drive upsells and new business. You'll act as a trusted advisor, leading account planning, orchestrating internal collaboration across sales and product teams, and maintaining strong relationships with prospects and customers at all organizational levels.
Additionally, you will lead coordination of sales stakeholders across multiple assigned accounts, develop feedback loops with product management to communicate customer pain points, demonstrate sales excellence using Diligent's approved sales methodology, maintain accurate SFDC records and forecasts, and maintain a deep understanding of the competitive landscape and industry direction.
Diligent is the AI leader in GRC SaaS, serving over 1 million users and 700,000 board members globally. The company operates with a hybrid work model; candidates within commuting distance of a Diligent office (including London) are expected to work onsite at least 50% of the time. Diligent has offices across New York, Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore, and Sydney.
REQUIREMENTS:
- 7+ years of success in account management, new business acquisition, and exceeding revenue targets, ideally within highly regulated industries, SaaS, or GRC space
- Ability to build trust and influence senior leaders and stakeholders at all organizational levels
- Passion for continuous learning and sharp understanding of both internal products and external industry trends
- Exceptional presentation, negotiation, and interpersonal skills
- Knack for aligning technology solutions with business objectives to deliver measurable value
- Self-motivation, resilience, and results-driven approach in dynamic, fast-paced environments
