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Salary: USD 175,000 - 215,000 / annual
Thrive Global, founded by Arianna Huffington in 2016, is a behavior change technology company on a mission to improve productivity and health outcomes through AI-powered solutions. The company's Microsteps platform has been adopted by employees at 230+ organizations across 160+ countries.
The Account Director, Global Strategic Accounts is a senior leadership role responsible for end-to-end ownership of a global strategic enterprise account. Acting as the general manager of the account, this individual is accountable for partnership strategy, executive relationships, program success, commercial outcomes, and long-term growth.
Key Responsibilities:
Strategic Partnership Ownership: Own the overall health, success, and growth of the partnership. Serve as a trusted strategic advisor to senior client stakeholders across HR, Wellbeing, Benefits, Learning, and regional leadership. Shape and evolve long-term partnership strategy aligned to customer business priorities. Define account priorities and translate them into clear goals for the account team. Own the customer's overall engagement strategy, identifying opportunities to drive adoption and value across regions and employee populations. Lead success planning with customers, agreeing on shared goals and measures of success. Lead quarterly and annual business reviews, partnering with the Executive Sponsor on senior-level client engagement. Act as the primary escalation point for complex account issues.
Commercial Ownership & Growth: Own retention, renewal readiness, and expansion strategy. Identify and close opportunities to expand Thrive's footprint across regions, business units, and solution areas. Lead account-level decisions on priorities, scope, and resource needs. Resolve scope and prioritization questions escalated by the account team. Partner with the Executive Sponsor and cross-functional leaders to secure support and resolve issues requiring broader alignment.
Team Leadership: Lead and develop account team leaders with responsibility for hiring, performance management, coaching, and prioritization. Establish clear responsibilities, goals, and decision-making authority. Provide strategic direction and resolve escalations while maintaining accountability for overall account performance. Stay hands-on with key initiatives, executive engagements, and high-visibility moments. Support team leaders in developing a global delivery team ensuring consistency and quality across regions.
Program & Delivery Excellence: Partner closely with account team leaders to ensure high-quality global execution and alignment between account strategy and delivery. Oversee major program milestones, global campaigns, and progress against agreed success metrics. Use engagement, utilization, and impact data to guide strategy, identify risks, and demonstrate value to client stakeholders.
The Account Director serves as Thrive's primary senior point of contact for client stakeholders across regions and functions, working closely with Sales, Product, Content, Coaching, and Executive Leadership to deliver exceptional value and measurable outcomes.
Requirements: The posting excerpt provided does not include a dedicated requirements section. Specific qualifications, years of experience, required skills, education, or domain background are not detailed in the text provided.
