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Diligent is seeking an Account Director to drive revenue growth, deepen customer engagement, and expand product adoption across their governance, risk, and compliance (GRC) SaaS platform. This is a high-impact individual contributor role based in Sydney with a hybrid work model (minimum 50% onsite).
You will be responsible for the full sales cycle—from prospecting and pipeline management to deal closure and accurate forecasting. Key responsibilities include:
• Proactively build expertise in Diligent's products, solutions, and business strategy
• Prospect new and existing business within designated verticals and territories, focusing on complex accounts with longer sales cycles
• Adopt a solutions-selling approach, understanding customer needs and developing tailored solutions
• Build deep relationships with prospects and customers, acting as a trusted advisor and strategist
• Develop and execute account plans to meet revenue targets and customer business objectives
• Lead coordination of sales stakeholders across multiple assigned accounts based on customer needs and account risk
• Create specialized business plans for customers to drive new business and upsells
• Establish feedback loops with product management and product marketing to relay customer pain points
• Manage the end-to-end sales cycle using Diligent's approved sales methodology
• Effectively utilize sales tools to prospect, schedule meetings, and generate bookings
• Maintain accurate Salesforce records, forecast projections, and regular reporting on bookings and closed deals
• Demonstrate deep understanding of the competitive landscape and customers' business strategies
Diligent is the AI leader in GRC SaaS, serving over 1 million users and 700,000 board members globally. The company is headquartered in New York with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. The organization emphasizes innovation, diversity, flexible work environments, comprehensive health benefits, and global days of service.
REQUIREMENTS:
• Minimum 7+ years of success in new business acquisition, account management, and exceeding revenue targets
• Ideally experience within highly regulated industries, SaaS, or GRC space
• Ability to build trust and influence senior leaders and stakeholders at all organizational levels
• Passion for continuous learning and sharp understanding of both internal products and external industry trends
• Exceptional presentation, negotiation, and interpersonal skills
• Knack for aligning technology solutions with business objectives to deliver measurable value
• Self-motivation, resilience, and results-driven approach in dynamic, fast-paced environments
