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Salary: USD 135,000 - 180,000 / annual
CodaMetrix is an AI-powered healthcare platform revolutionizing Revenue Cycle Management through autonomous medical coding. The company's solution translates clinical information into accurate medical codes, supporting both fee-for-service and value-based care models while enabling physicians and healthcare providers to focus on patient care rather than administrative tasks.
The Account Director role is a member of the Account Management team, responsible for owning a portfolio of client relationships and driving adoption, retention, and growth of CodaMetrix's autonomous coding solutions. This is a people-management position with accountability for team development and cross-functional outcomes.
Key Responsibilities:
• Execute client-specific growth strategies to increase usage and adoption, identifying upsell and cross-sell opportunities within existing accounts
• Build trusted-advisor relationships with key client stakeholders, expanding influence across each account in your portfolio
• Leverage advanced analytics to generate insights that help clients make data-driven decisions and demonstrate solution impact
• Partner with Product to drive adoption of new features and functionality, building client adoption pipelines
• Collaborate cross-functionally with Sales, Solutions, Implementation, and Product teams to drive customer outcomes; own results across teams and manage at-risk dependencies
• Monitor client health proactively, resolve issues, and conduct regular business reviews that reinforce value and goal alignment
• Manage the escalation process for account issues, driving quick resolution while maintaining strong relationships
• Act as the client's voice internally to inform product development; stay current on industry and competitive trends
• Mentor team members and build shared best practices that scale growth and retention across the portfolio
• Proactively identify delivery risk before it reaches customers; drive resolution across teams and escalate to leadership when needed, with accountability for outcomes
• Develop and share expertise on industry and competitive trends to advise both clients and colleagues
Requirements:
• 5+ years in account management with focus on strategic client relationships and revenue growth; 3+ years in healthcare
• Strong analytical and critical-thinking skills with ability to present data and insights effectively
• Proven track record of resolving risk before it reaches the client, including willingness to navigate internal stakeholders and barriers
• Comfortable in fast-paced startup environment and working with remote teams
• Preferred: Understanding of AI/ML technologies; prior startup experience
• For Senior Account Director level: 8+ years in account management (5+ in healthcare managing large accounts); experience mentoring or managing other account managers/CSMs; track record owning cross-functional escalations to resolution, including managing up to leadership
