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Salary: USD 85,500 - 96,200 / annual
Mercury, a fintech platform serving startups and technology companies with banking, treasury, and financial workflow solutions, is seeking a Workplace Experience Specialist to own the day-to-day office experience at its New York location.
This is a full-time, in-office role (5 days/week, 9am–5pm, with 2 days/month remote flexibility). You will serve as the cultural ambassador and on-site presence for the NYC office, welcoming employees, guests, candidates, and visiting teams daily.
Key responsibilities include:
- Operating daily office logistics: lunch, kitchen management, supply stocking, mail/deliveries, and visitor management
- Maintaining the office aesthetic and organization aligned with Mercury's design standards
- Shaping in-office culture by gathering employee feedback and balancing individual requests with team needs
- Owning monthly office events from concept through execution
- Managing vendor relationships (cleaning, catering, snacks, plants, building maintenance) and tracking facilities requests
- Setting up desks, meeting rooms, and AV for new hires, guests, and visiting teams
- Managing office access, safety protocols (badges, visitor sign-in, emergency procedures)
- Supporting onsites, company events, and broader employee experience initiatives (All Hands, virtual events, merch, cultural programs)
- Identifying and leading improvements to office spaces, systems, and services
- Communicating office updates and event invitations to the local team
You will work closely with the People team, IT, and Finance on larger operational initiatives. Because the team is lean, your impact will be immediate—you'll set the tone for how Mercury's New York hub feels.
Requirements:
- 2–3+ years of office management experience
- NYC-based with ability to be in office every day
- Genuine warmth with people and instinct for anticipating needs
- Exceptional attention to detail and organizational skills
- Sound judgment about what to solve independently vs. escalate
- Refined eye for design and appreciation for thoughtful spaces
- Clear, friendly written communication (Slack, email, signage)
- Collaborative team player who seeks and acts on feedback
- Hands-on willingness to move boxes, reset furniture, be on your feet
- Ability to lift 25 pounds if needed
- Curiosity about people and what makes spaces special
About Mercury
Fintech — banking, treasury, and financial workflow platform for startups and technology companies.
