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Salary: USD 66,300 - 75,000 / annual
Empathy is a venture-backed company transforming how families navigate life's most difficult times—from loss of a loved one to major life transitions—by combining technology with compassionate human care. The company partners with leading employers, insurers, and financial institutions to deliver human-centric support at scale, currently serving over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst and Index Ventures, Empathy has raised over $160 million.
The Workplace Experience Associate will join the People Operations team to own the day-to-day operations of Empathy's NYC office and drive employee experience across the distributed US team. This is a highly hands-on role requiring someone who thrives in fast-paced, high-growth environments and takes ownership of core workplace operations.
Key responsibilities include:
- Lead daily NYC office operations, ensuring the workplace runs smoothly, efficiently, and welcomes employees and visitors
- Serve as the primary point of contact for office-related needs, questions, and requests
- Manage workplace logistics: supplies, deliveries, mail, food services, meeting spaces, and facilities
- Own vendor and service provider relationships, including coordination, contracts, follow-ups, and invoicing
- Partner with building management on maintenance, repairs, access, and facilities needs
- Manage office budget and expenses, keeping spend organized and aligned with company guidelines
- Coordinate seamless experiences for visitors and employees traveling to NYC HQ
- Plan and execute creative in-office events, celebrations, and team gatherings that strengthen connection
- Lead design of engagement programs and virtual moments for remote employees
- Manage operational and logistical execution of company events, leadership meetings, and offsites
- Support smooth onboarding and offboarding experiences with People Operations and IT
- Manage office communications and keep employees informed of workplace updates and events
- Build and improve office processes, documentation, and routines as the company grows
- Proactively identify issues and opportunities for improvement, taking ownership of solutions
- Take on ad-hoc workplace and operational projects with strong bias toward action and end-to-end ownership
Requirements:
- 2-4 years of experience in office management, workplace experience, employee experience, hospitality, events, or similar hands-on operational role, ideally in a fast-paced startup environment
- Must be excited to work in NYC office 5 days per week
- Exceptional organizational skills and attention to detail; ability to manage multiple priorities and follow through from start to finish
- Self-starter with proactive mindset; spots what needs attention and takes initiative
- High level of customer service and strong people skills; genuinely enjoys creating great experiences for others
- Proactive and creative approach to workplace and employee experience; ability to build engaging event calendars and connect both in-person and remote employees
- Strong communication and interpersonal skills; confidence and professionalism working with employees, leadership, vendors, and external guests
- Experience managing vendors and external partners while ensuring high standards of service
- Comfortable in fast-moving environment where priorities shift quickly; stays calm, resourceful, and solution-oriented
- Background or experience in events, production, hospitality, or sales is a plus
- Proficiency with Google Workspace (Docs, Sheets, Calendar, Gmail)
