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Rune Technologies builds mission-critical AI-enabled logistics command and control software (TyrOS) for military sustainment operations. As a Technical Operations Specialist, you will sit at the intersection of QA testing, customer training, deployment support, and field operations, supporting the Mission Success organization.
At headquarters (Rosslyn, VA), you will focus on validating new software releases before customer deployment, exercising the product like a military operator would (planning missions, managing sustainment data, updating statuses, moving through workflows), and identifying bugs, workflow gaps, and confusing product behavior. You will test end-to-end scenarios across TyrOS and other Rune products to confirm system readiness for exercises, demos, and deployments.
In the field, you will deploy Rune products at customer sites, provide hands-on technical support, assist with installation, configuration, troubleshooting, and maintenance of deployed systems, and manage software updates. You will develop practical training materials and train military users virtually, in classrooms, and in field environments. You will capture user feedback during training sessions, exercises, and deployments, translating it into clear product observations for product and engineering teams.
Additional responsibilities include preparing deployment packages (software, hardware, documentation, training materials), building and maintaining deployment runbooks and troubleshooting knowledge bases, and clearly communicating technical findings and their operational impact to stakeholders.
This is a hands-on role for someone who understands military operations, cares deeply about user experience, and wants to help bring modern technology to soldiers, Marines, airmen, and operators in the field.
QUALIFICATIONS:
- 1 to 4 years of relevant hands-on technical experience (help desk, field service, systems administration, or military signal, automation, or logistics roles)
- Availability to work onsite in Rosslyn, VA
- Active U.S. Secret security clearance
- Basic understanding of computer hardware (CPUs, RAM, storage, cables, peripherals, networking equipment)
- Basic understanding of operating systems, especially Windows and Linux, including command-line navigation
- Familiarity with fundamental networking concepts (TCP/IP, Ethernet, IP addresses, connectivity troubleshooting, basic network configuration)
- Strong attention to detail and willingness to methodically work through software workflows, edge cases, and operational scenarios
- Exceptional communication and interpersonal skills, especially with military users and non-technical stakeholders; interest in teaching new software technologies
- Ability to operate effectively in high-stakes environments with strong bias toward execution and delivery
- Eagerness to learn new technologies, products, and processes; strong problem-solving and troubleshooting skills
DESIRED QUALIFICATIONS:
- Associates Degree preferred
- Familiarity with Army, Marine Corps, Air Force, or joint logistics systems, reporting processes, maintenance workflows, or sustainment operations
- Experience training military personnel on new systems, processes, equipment, or procedures
- Comfort troubleshooting computers, radios, networks, software, printers, servers, tactical systems, or other technical equipment in the field
- Comfort working with Linux, logs, databases, basic scripting, or other technical tools — or strong willingness to learn
- Experience operating in field environments, exercises, command posts, tactical operations centers, maintenance bays, supply rooms, or deployment settings
- Ability to travel to customer sites, military bases, exercises, and field events as required
