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Salary: USD 66,300 - 75,000 / annual
Empathy is a venture-backed company transforming how families navigate life's most difficult times through technology and compassionate human care. The company partners with leading employers, insurers, and financial institutions to deliver meaningful support at scale, currently serving over 50 million people across the US, Canada, and the UK. Empathy has raised over $160 million, including a $72 million Series C.
The Workplace Experience Associate will own the day-to-day operations of Empathy's NYC office, serving as the central point of contact for all office-related needs. This is a highly hands-on role requiring someone who thrives in fast-paced, high-growth environments and takes ownership of core workplace operations.
Key responsibilities include:
- Leading day-to-day NYC office operations to ensure the workplace runs smoothly, efficiently, and welcomes all team members
- Managing workplace logistics including supplies, deliveries, mail, food services, meeting spaces, and facilities needs
- Building and maintaining relationships with office vendors and service providers, including coordination, contracts, and invoicing
- Partnering with building management on maintenance, repairs, access, and ongoing facilities needs
- Managing office budget and expenses while keeping spend organized and aligned with company guidelines
- Coordinating seamless experiences for visitors and employees traveling to NYC HQ
- Planning and executing creative in-office events, celebrations, and team gatherings that strengthen connection
- Designing engagement programs and virtual moments that include remote employees
- Managing operational and logistical execution of company events, leadership meetings, and offsites
- Supporting smooth onboarding and offboarding experiences with People Operations and IT
- Managing office communications and keeping employees informed of workplace updates
- Building and improving office processes and documentation as the company grows
- Proactively identifying issues and opportunities for improvement
- Taking on ad-hoc workplace and operational projects with strong bias toward action
The role requires working in the NYC office 5 days per week and collaborating closely with the People Operations team, Finance, IT, leadership, and other departments.
Requirements:
- 2-4 years of experience in office management, workplace experience, employee experience, hospitality, events, or similar hands-on operational role, ideally in a fast-paced startup environment
- Exceptional organizational skills and attention to detail with ability to manage multiple priorities and follow through from start to finish
- Self-starter with proactive mindset who spots what needs attention and takes initiative
- High level of customer service and strong people skills
- Proactive and creative approach to workplace and employee experience
- Strong communication and interpersonal skills with confidence to work with employees, leadership, vendors, and external guests
- Experience managing vendors and external partners while building strong relationships and ensuring high service standards
- Comfortable in fast-moving environments where priorities shift quickly; calm, resourceful, and solution-oriented
- Background or experience in events, production, hospitality, or sales is a plus
- Proficiency with Google Workspace (Docs, Sheets, Calendar, Gmail)
