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Salary: USD 200,000 - 250,000 / annual
Hello Patient is seeking a strategic, execution-oriented VP of Sales to lead the next phase of growth for their AI-powered healthcare communication platform. The company's AI agents help healthcare organizations engage patients across voice, SMS, and chat, and they are positioned to establish category leadership in a rapidly growing market.
In this role, you will own net-new revenue and lead the sales team's performance. You'll work directly with Account Executives weekly—coaching calls, shaping deal strategy, identifying bottlenecks, and helping opportunities progress from first conversation through close. You'll set clear expectations for prospecting, pipeline creation, qualification, and forecasting, and provide the team with support and accountability to deliver.
Key responsibilities include:
**Sales Strategy & Operations:**
- Refine sales strategy around healthcare segments, customer needs, and use cases where the company can win consistently
- Build outbound and account-development approaches that generate qualified opportunities
- Use conversion rates, deal age, win/loss patterns, and rep performance to identify bottlenecks and scale what works
- Own forecasting, performance reporting, and board-level sales updates
- Establish clear verticals, territories, capacity, quota, and headcount plans
- Partner with executive team to translate company goals into actionable sales plans
- Collaborate with Marketing, Customer Delivery, Product, Finance, and RevOps to improve lead quality and resolve sales blockers
**Team Leadership & Development:**
- Spend substantial time each week coaching AEs on calls, customer meetings, deal strategies, discovery, demos, negotiation, and closing
- Set clear expectations for outbound prospecting, qualified pipeline creation, deal execution, and quota attainment
- Establish strong operating cadence across pipeline reviews, forecasting, QBRs, coaching, and performance management
- Recruit, onboard, develop, and retain exceptional sales talent; address underperformance directly
- Provide specific coaching tailored to each AE's strengths and development needs
**Revenue Ownership:**
- Own net-new revenue goals and take full responsibility for sales organization performance
- Work alongside AEs to advance opportunities: sharpen business case, engage decision-makers, navigate buying processes
- Identify deal stalls and address underlying causes (qualification, selling skills, positioning, product fit, internal coordination)
- Bring executive support to priority opportunities and personally lead selected enterprise deals and strategic partnerships
- Establish practical qualification standards and sales frameworks
**First 90 Days:**
- Days 1-30: Learn product, customers, team, and pipeline through direct participation in sales calls and deal reviews. Begin coaching each AE. Assess development needs, pipeline health, and barriers to winning.
- Days 30-60: Establish consistent coaching, pipeline review, and forecasting cadence. Set clear expectations for outbound activity and deal ownership. Align with executive team on priority segments.
- Days 60-90: Demonstrate measurable improvement in pipeline quality, deal progression, and AE execution. Present revenue outlook, risks, and prioritized improvement plan. Develop actionable hiring and development plan.
**Success After One Year:**
- Sales organization delivers against agreed net-new revenue target
- AEs are more productive with broader team consistently meeting expectations
- Repeatable sales motion established across priority healthcare segments
- Team consistently generates qualified pipeline through effective outbound and coordinated marketing work
- Significant enterprise deals and strategic partnerships closed
- Sales organization has talent, structure, and operating rhythm to support next growth stage
**Requirements:**
- 10+ years of progressive B2B sales experience, including at least 5 years in sales leadership
- Track record of building high-performing sales teams and repeatable sales motions, including recruiting, onboarding, and coaching AEs
- Experience selling complex SaaS or technology solutions to mid-market and enterprise customers, including personally leading major opportunities through negotiation and close
- Strong commercial and operational judgment across pipeline generation, deal execution, forecasting, and sales capacity planning
- Hands-on leadership style with resourcefulness to build in early-stage company, make decisions amid ambiguity, and take ownership of results
- Strong executive presence and ability to earn trust with customers, develop talent, and hold team accountable
- Ability to travel frequently for customer and partner meetings, industry events, and time with teams in Austin and New York City
**Preferred Qualifications:**
- Experience leading multiple teams or managing sales managers
- Experience selling healthcare technology, AI, communications, contact center, or patient engagement solutions
- Familiarity with multi-location healthcare groups, private equity-backed platforms, or distributed organizations
- Experience developing vertical-specific sales strategies
- Based in Austin or New York City with preference for working alongside team in person four days per week
