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Immersive Labs is a cyber resilience platform trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave 2026. The company helps organizations test whether people, AI-enabled workflows, and security teams can perform securely under realistic pressure, then turn that performance into evidence for improvement and readiness reporting.
You will join the Scale Team as a Solutions Consultant covering METNA, Europe, and APAC regions. This is a high-velocity role focused on breadth, pace, and impact across many customers rather than deep single-account work.
Key responsibilities:
Pre-Sales: Deliver tailored product demonstrations based on sales qualification, rank solution fit to guide sales investment, set up and run in-platform free trials with coaching sessions, answer technical questions, and maintain strong platform knowledge.
Onboarding (First 60 Days): Run kick-off sessions and deliver contained onboarding within a two-month window, provide light-touch integration guidance pointing to documentation and standard connectors, and run month-one and month-two check-in coaching sessions using the digital academy as the core enablement engine.
Adoption & Migration: Deliver one-to-many activities including webinars, workshops, and Cyber Digital Bootcamps to drive adoption across the customer base, support phased migration of Standard customers to Immersive One Core, and re-engage on expansion opportunities.
Cross-functional: Partner closely with Inside Sales Reps and Customer Operations to keep the motion efficient, serve as the voice of the customer to product, content, and engineering teams, and stay informed of evolving threats, AI trends, and new technologies.
Requirements:
- 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role (ideally in SaaS or cybersecurity)
- Experience working within cybersecurity is essential
- Comfortable working at high volume and pace, running repeatable motions across many accounts with tight time boxes
- Confident presenter to technical and non-technical audiences, including one-to-many formats (webinars, bootcamps)
- Ability to qualify and prioritize quickly, communicating technical concepts in clear, jargon-free language
- Proficiency in IT fundamentals (hardware, software, databases, networking, security, software development)
- Knowledge of information security concepts, domains, compliance, and standards
- Experience delivering onboarding, enablement, or one-to-many sessions at scale
- Familiarity with product-led growth (PLG) or digitally-led customer motions
- Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments (useful but not essential)
