SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 230,000 - 310,000 / annual
Serve Robotics is reimagining urban logistics with autonomous sidewalk robots for last-mile delivery. The company operates fleets across Los Angeles, Miami, Dallas, Atlanta, and Chicago, combining robotics, machine learning, and computer vision to solve real-world delivery challenges.
As VP of IT Infrastructure & Operations, you will lead the IT strategy and operations across delivery depots, engineering labs, corporate offices, and subsidiaries. This is a strategic leadership role balancing vision-setting with hands-on execution, scaling systems to support rapid growth while maintaining reliability, compliance, and operational excellence.
Key responsibilities include:
- Defining and executing the IT roadmap aligned with company growth, expansion, and R&D goals, including budget ownership, vendor selection, and technology investment prioritization
- Partnering with engineering, security, operations, HR, finance, facilities, and growth teams to enable business expansion and robotics innovation
- Leading IT planning for new markets, facilities, acquisitions, and major initiatives
- Managing M&A IT diligence and integration strategy to ensure seamless transitions with minimal business disruption
- Overseeing enterprise IT infrastructure, networks, and cloud services with focus on uptime and scalability
- Implementing collaboration, productivity, and ERP systems supporting cross-functional teams
- Supporting IoT and edge-device deployments critical to robotics delivery operations
- Partnering with security leadership to define access controls, identity management, segregation of duties, endpoint protections, and incident response
- Owning implementation, operation, and continuous improvement of IT security controls
- Ensuring compliance with SOX, SOC 2, GDPR, and related requirements
- Building, mentoring, and scaling a high-performing IT team
- Establishing and delivering SLAs for IT support across offices, labs, and depots
- Consolidating and managing SaaS applications, vendors, and budgets
- Creating automated, frictionless experiences in Identity Access Management, IT Help Desk, and Employee Lifecycle Automation
- Driving continuous improvement in helpdesk and IT services to maximize productivity
Requirements:
- 15+ years in IT infrastructure and operations, with 8+ years in leadership
- Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies
- Experience managing live operations across multiple time zones and supporting rapid operational expansion
- Deep expertise in networking, cloud platforms, identity management, and enterprise systems
- Track record of hiring and scaling IT teams and infrastructure
- Excellent communication, leadership, and vendor management skills
- Known for responsiveness, reliability, and strong follow-through; keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners
