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Perplexity AI is seeking a Strategic Business Operations Lead to manage customer relationships and drive growth for its API Platform, which serves AI-native startups and large technology companies. The role is approximately 50% customer-facing and 50% strategic/operational, with an initial focus on building and improving post-sale programs.
You will own a portfolio of API customers, learning how enterprises evaluate, adopt, and scale AI infrastructure. Working closely with API leadership, you will shape business operations and lead cross-functional projects including product migrations, customer enablement, and account coverage strategies. Success is measured in customer adoption, retention, and growth metrics.
Key responsibilities include:
- Managing a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating across technical and commercial teams
- Building account plans focused on adoption, value, and growth; identifying renewal and expansion risks early
- Designing and improving the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and team handoffs
- Leading strategic projects across the API business, from problem scoping through recommendation development, execution coordination, and outcome tracking
- Running customer programs such as product/endpoint migrations, enablement initiatives, and rollout communications
- Coordinating customer communications for product updates, pricing changes, deprecations, and incidents with Engineering, Support, and commercial teams
- Analyzing usage data, consumption against commitments, renewal risk, and expansion signals to prioritize engagement and inform decisions
- Building reporting, workflows, and automation to help the team manage a growing customer base; partnering with Finance and Billing Operations
- Bringing customer insights into API planning and taking on additional strategic initiatives as priorities evolve
Requirements:
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or related role
- Track record of taking ambiguous business problems from analysis through implementation, including projects requiring cross-team coordination
- Strong analytical skills: comfortable with spreadsheets, usage data, and business metrics to identify problems, test hypotheses, and recommend actions
- Strong relationship skills and genuine interest in spending substantial time with customers; ability to lead conversations, understand priorities, and own follow-up
- Curiosity about APIs and AI products, with ability to learn technical concepts and work effectively with engineering teams
- Clear writing, commercial judgment, and ability to balance ongoing customer relationships with longer-term projects
Nice to have:
- Direct customer-facing experience in B2B technology (account management, customer success, partnerships, solutions)
- Experience with API businesses, developer platforms, or consumption-based revenue models
- Working knowledge of SQL, CRM systems, BI tools, or experience automating recurring analysis/workflows
About Perplexity AI
AI / Data / Infrastructure — AI answer engine and search product for consumers and enterprises.
