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Salary: USD 180,000 - 220,000 / annual
Ayble Health is an AI-enabled virtual digestive health clinic on a mission to make life-changing GI care accessible and affordable. The company serves employers and payers, backed by 15 peer-reviewed publications, and is the fastest-growing GI company in the nation.
As VP of Client and Partner Success, you will own the post-sale experience and long-term outcomes for Ayble's full portfolio of employer, health plan, and channel partner relationships. You will drive retention, expansion, and advocacy across the book of business, serving as the executive face of Ayble to strategic accounts including CHROs, VP Benefits, CMOs, and medical directors.
Key responsibilities include:
- Building and leading a high-performing team of Client Success Managers and Partner Success Managers, defining team structure, hiring roadmap, and career development paths
- Owning net revenue retention across the full book of business—renewals, upsells, and cross-sells—and forecasting accurately against quarterly and annual targets
- Developing and executing a tiered service model that delivers high-touch support for strategic accounts while scaling efficiently across mid-market clients
- Driving member engagement and clinical outcomes in partnership with clinical and data teams; translating program performance into compelling client narratives and ROI cases
- Overseeing executive business reviews (QBRs, EBRs) with employer and health plan clients
- Leading Ayble's relationships with channel partners—benefits consultants, brokers, benefits navigation platforms, and health plan partners—and building scalable enablement programs
- Serving as the internal champion for client and partner needs, synthesizing feedback and influencing product roadmap and clinical program design
- Partnering with Sales to ensure seamless handoffs and support expansion into new verticals and segments
- Building and maintaining CS infrastructure in Salesforce, including playbooks, health scoring, and renewal forecasting
The role is hybrid with a strong preference for Chicago or Boston, with set days per month in office and approximately 20–30% travel for client meetings, broker events, and industry conferences. Reports directly to the CCO.
Requirements:
- Bachelor's degree and 12+ years of experience in client success, account management, or client services, with at least 5 years in digital health, employer benefits, or healthcare SaaS
- Demonstrated track record of owning and growing a B2B book of business
- Experience operating a book of $100M+ ARR with executive accountability for P&L impact
- Experience building and scaling a CS team, including hiring, coaching, and performance management
- Deep familiarity with the employer benefits and/or health plan ecosystem
- Experience managing channel partner relationships and building partner enablement programs that scale
- Executive presence and strong communication skills
- Data fluency with utilization reports, clinical outcomes data, and ROI models
- Desire to be part of a high-performing, mission-driven team
Preferred qualifications:
- Experience in digestive health or chronic condition management space
- Background managing health plan channel relationships, including employer-sponsored benefit structures, ASO, and fully-insured models
- Experience building CS infrastructure from early or growth stage
- 2+ years at a venture-backed, high-growth digital health or benefits technology company
