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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company automates manual claims processes using AI and automation technology to improve efficiency for third-party administrators (TPAs), insurance technology providers, and adjusters.
As VP of Gig Economy Claims, you will lead Reserv's commercial auto claims organization serving rideshare, delivery, TNC, DNC, and other gig-economy programs for multiple carrier and platform clients. You report directly to the SVP and own the strategic direction, operational structure, and performance of a high-volume, fast-moving claims function.
Key responsibilities include:
- Provide strategic leadership and vision for the gig-economy claims organization
- Collaborate with Account Management to exceed client expectations and build trusted relationships with carriers, program managers, and platform partners
- Foster a customer-centric approach to claims handling with focus on exceptional service and timely resolution
- Establish effective organizational structure and staffing model aligned with current and future needs, including capacity planning
- Monitor and analyze claims data and KPIs (severity, frequency, cycle time, litigation rates, reserve accuracy, leakage) to identify trends and improvement opportunities
- Own program-level performance including audit readiness, bordereaux accuracy, and corrective action plans
- Drive operational efficiencies and process improvements through proprietary systems and automation
- Develop enhanced operating model for gig-economy claims focused on strategic priorities
- Advance and enforce clear, consistent, compliant policies, procedures, and processes across multiple programs and coverage structures
- Lead and motivate high-performing claims team, providing guidance, mentorship, and technical expertise
- Consult on high-exposure, complex litigation, and coverage matters including bodily injury, UM/UIM, and PIP exposures
- Oversee subrogation, total loss, and special investigations to maximize recovery and control loss costs
- Ensure compliance with state transportation network and delivery-platform insurance statutes
- Collaborate with global claims departments and other stakeholders to align strategies
- Stay abreast of industry trends and emerging technologies relevant to claims management
- Promote a culture of innovation and encourage exploration of new ideas and technologies
The ideal candidate is customer-centric, data-obsessed, a strategic thinker, collaborative, resilient, results-driven, an empowering leader, analytical, and ethical.
**Requirements:**
- 15 years of on-point technical experience managing teams of 75 or more employees
- 20 years minimum in P&C claims with significant experience in gig economy and commercial auto
- Experience building and iterating on process and technology in fast-paced environments
- Extensive knowledge of gig-economy and commercial auto claims including rideshare, food and package delivery, and micromobility
- Familiarity with layered coverage periods (app-off, app-on, en route, passenger on board) and their effect on liability and coverage decisions
- Strong command of bodily injury, UM/UIM, PIP, and physical damage claims, plus subrogation and total loss handling
- Strong litigation management leadership skills; Juris Doctor is a plus
- Deep understanding of coverage and contracts with emphasis on risk transfer and relationships between platforms, carriers, and independent drivers
- Experience managing carrier programs including audits, performance guarantees, and program-level reporting; TPA experience is a significant differentiator
- Ability to synthesize and draw conclusions from data sets, act on data, and drive results
- Demonstrated track record of enhancing organizational efficiency and effectively managing recruitment, retention, training, and growth of claims professionals (remote environment experience preferred)
- Experience collaborating with executive team to plan and execute on strategy
Location requirement: Candidates must reside in an eligible U.S. state throughout employment. Unable to hire candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States.
