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Salary: USD 192,400 - 336,700 / annual
ServiceNow is seeking a Program Director to lead the delivery of complex, multi-million-dollar customer engagements. You will be accountable for on-time, on-budget delivery of defined solution scope aligned with customer business outcomes, working within ServiceNow's NowCreate methodology.
Key Responsibilities:
- Lead delivery teams throughout engagements, often in collaboration with services partners
- Manage engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
- Collaborate with Sales Account Teams, partners, and customers to understand business challenges, key stakeholders, and value delivery
- Align deliverables with business objectives and act as a thought leader applying NowCreate methodology and prescriptive guidance
- Serve as the single point of contact for communication, facilitating collaboration, decision-making, and customer buy-in
- Coach, mentor, and manage Customer Outcomes and/or Partner team members to achieve engagement deliverables
- Manage multiple complex projects simultaneously with multiple workstreams
- Identify gaps between actuals and plan, propose solutions, and drive resolution
- Support Business Development efforts for strategic engagements
- Manage the largest and most complex programs for Customer Outcomes Strategic Accounts
The role requires up to 50% travel and operates in a fast-paced, startup-like environment where you will run initiatives and programs independently.
Requirements:
- 15+ years of progressive experience in a professional services organization
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Ability to travel up to 50%
- Creative, high-energy, entrepreneurial spirit with comfort running initiatives independently in a start-up paced environment
- Demonstrated success driving complex issues through analysis and resolution
- Experience working collaboratively and cross-functionally
- Excellent written and verbal communication skills
- ServiceNow certification in aligned workflow
