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Salary: USD 337,500 - 412,500 / annual
Newton Research is seeking a VP of Account Management to lead the customer success organization and drive net revenue retention (NRR) and customer growth. Reporting to the Chief Customer Officer, you will build and lead a team of Account Directors, own customer retention and expansion targets, and serve as an executive sponsor for strategic brand and agency partners.
Key responsibilities include:
- Building and leading a team of Account Directors
- Owning customer growth, retention, and NRR targets
- Defining the playbook for value realization and expansion
- Serving as an executive sponsor for strategic brand and agency partners
- Reviewing account health, identifying risks and expansion opportunities
- Meeting with executive sponsors at strategic customers
- Developing team structure, hiring plans, and account management playbooks
- Ensuring every account has a success plan with clear, measurable value goals
Newton Research is a fast-growing, well-funded software start-up founded by repeat entrepreneurs. The company is building the next generation of the closed-loop media lifecycle, developing AI agents that leverage large language models and generative AI with specialized knowledge. Products generate actionable business insights for customers and partners across the media planning, buying, and measurement lifecycle.
Requirements:
- 10+ years in account management or customer success, including team leadership experience
- Deep expertise in media, ad tech, and marketing measurement
- Track record of driving expansion revenue and strong NRR
- AI enthusiasm with customer outcomes as a priority
