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Salary: USD 68,000 - 0 / annual
Constant Contact is seeking an Upsell Consultant to drive revenue growth by engaging current and former customers. In this hybrid role (3 days/week in Waltham, MA), you will execute high-volume outbound calling campaigns (100+ dials daily) to warm leads and lapsed customers, identify upsell and add-on opportunities, and execute winback strategies for customers who churned 90+ days ago.
You will apply a value-based sales methodology to understand customer needs, educate them on Constant Contact's digital marketing product suite, and recommend solutions aligned with their business goals. Key responsibilities include navigating customer objections, maintaining accurate Salesforce records of all interactions and outcomes, and consistently meeting established sales quotas and monthly conversion, productivity, and quality targets. You will also apply coaching feedback to continuously strengthen sales effectiveness and deliver a professional customer experience in every interaction.
Constant Contact empowers small business owners, entrepreneurs, nonprofits, and individuals to grow online through digital marketing tools and services. The company values ownership, integrity, and the impact of helping businesses succeed. You'll work within a culture that celebrates diversity, supports professional development, and encourages learning across different business functions.
REQUIREMENTS:
- Bachelor's degree OR at least one year of relevant sales experience (inside sales, technology, or high-volume environment preferred)
- Passion for helping small businesses succeed
- Strong ability to understand customer needs and communicate software business value
- Exceptional verbal and written communication skills
- Comfort navigating customer objections and concerns
- Organized approach to managing high-volume customer interactions and follow-ups
- Coachable, adaptable mindset with willingness to adjust based on feedback
- Strong product knowledge development capability
- Preferred: experience working with small businesses, Salesforce, Google Workspace, or similar platforms
