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Ethos is a life insurance technology company transforming how life insurance is bought, sold, and underwritten. The company operates a three-sided platform serving consumers, agents, and carriers, offering instant, accessible products with no medical exams required.
The Underwriting Support Associate role provides administrative and analytical support to the underwriting team, ensuring efficient workflow, accurate documentation, and timely communication across internal and external stakeholders. This position acts as a critical liaison between agents, clients, policy servicing teams, and underwriters.
Key responsibilities include:
- Supporting the underwriting team with evidence requirements and documentation
- Tracking application and policy status to ensure timely processing
- Acting as liaison between agents, clients, policy servicing, and underwriters, providing updates and clarifications
- Addressing sales queries within agreed SLAs
- Generating, analyzing, and distributing MIS reports (productivity, quality scores, pending cases, turnaround times, vendor reports) to management
- Assisting with reinstatement request processing by gathering documentation and coordinating across teams
- Supporting special projects and analysis as assigned by the Underwriting Support Manager
Requirements:
- 1-2 years of experience in Life Insurance Operations, specifically in Underwriting Support, policy servicing, or customer service within the insurance sector
- Bachelor's degree in any stream (LOMA/III certifications are advantageous)
- Proficiency in Insurance Core Systems (PAS)
- Strong MS Excel skills and experience with reporting tools and MIS dashboards
- Excellent communication and customer service skills
- Ability to work in high-pressure, high-volume environments
- Attention to detail and accuracy in data entry and reporting
