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Neo Financial is seeking an experienced Alternative Mortgage Underwriter to join its rapidly scaling fintech team in Calgary. The company is Canada's #1 fastest-growing company (2024, Globe & Mail) and #1 on Deloitte's Technology Fast 50 for three consecutive years (2023–2025). With 500+ employees, 1M+ customers, and 10K+ retail partners, Neo is building a more rewarding financial future for Canadians through innovative lending products and exceptional customer experience.
In this role, you will make sound credit decisions and structure financing solutions for clients whose needs fall outside traditional lending criteria. You'll review incoming mortgage applications, verify supporting documentation for accuracy and legitimacy, and approve, decline, or refer applications. Key responsibilities include:
- Promptly review applications and ensure approved deals close on schedule and efficiently by following up on outstanding conditions and documents.
- Review appraisals and supporting documents to ensure compliance with established guidelines.
- Meet Service Level Agreements (SLAs), productivity targets, and risk/audit parameters.
- Manage active pipelines and follow up with brokers daily on issued mortgage commitments to maximize funding volumes.
- Deliver mortgages from application through funding, communicating clearly with the Sales team, brokers, and internal/external partners.
- Apply hands-on problem-solving to make prudent decisions on complex mortgage files.
- Develop subject matter expertise in product functionality, features, tools, technology, and Salesforce CRM.
- Stay current on industry trends to maintain competitive advantage.
You'll work primarily in-person in Calgary (with offices also in Winnipeg and Toronto), collaborating with a high-performing team that values teamwork, ownership, and professional integrity. The environment is fast-paced, complex, and high-pressure, but also deeply fulfilling for those who thrive on growth and solving complex lending scenarios.
Neo offers competitive total rewards including a strong base salary (tailored to your skills and experience), equity ownership for eligible roles, short-term incentive plans (STIP), flexible health benefits, 21 days PTO plus statutory holidays, health and personal spending accounts, partner discounts, early access to Neo products, parental top-up and equity vesting during long-term leave, and regular company events and education opportunities.
REQUIREMENTS:
- 3+ years of underwriting experience in the Canadian mortgage industry, specifically in Alternative Mortgage Lending
- Passion for growth and excellence with consistent delivery of high-quality results in a startup environment
- Epic focus and energy with strong dedication to client service
- Superior verbal and written communication skills
- Highly organized with exceptional time management capabilities
Successful candidates will be required to undergo security screening, including a criminal records check and credit check.
