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Coursera and Udemy have merged to create a comprehensive skills platform serving 300+ million learners and 12,000+ enterprise customers. This Senior Sales & Solutions Engineer role is based in Japan and combines pre-sales, customer success, and market development responsibilities.
You will work across the full customer journey—from early-stage pipeline through deepening relationships with existing customers—with the cultural fluency and business acumen the Japanese market demands. This is not a typical pre-sales role; you'll be a trusted technical advisor and product champion who genuinely loves technology and can make that excitement contagious in boardrooms, product demos, and business dinners.
Key responsibilities include:
**Pre-Sales & Pipeline Support:** Partner closely with the Japan sales team to support active opportunities from first demo through close. Lead compelling, tailored product demonstrations that speak directly to each prospect's business context and pain points. Respond to technical queries, RFPs, and security questionnaires with clarity. Run proof-of-concept engagements and help shape commercial conversations by articulating ROI, use cases, and competitive differentiation in ways that resonate with Japanese buyers.
**Customer Success & Expansion:** Build deep, trusted relationships with existing customers as their go-to technical advisor and product champion. Run regular business reviews, product updates, and enablement sessions to keep customers engaged and growing usage. Identify expansion opportunities within the existing customer base and work with account teams to develop them. Act as the voice of the Japanese customer internally—capturing feedback, surfacing product gaps, and advocating for the market's needs.
**Market Presence:** Represent the company at Japanese tech conferences, industry events, and customer meetups. Create and deliver presentations, webinars, and product content tailored for a Japanese audience. Build relationships within the local tech ecosystem—partners, communities, and influencers—that strengthen market presence. Collaborate with marketing to localize content, campaigns, and messaging that resonates authentically in Japan.
**Internal Collaboration:** Serve as the primary bridge between the Japan market and global product, engineering, and marketing teams. Provide structured market feedback that helps shape the product roadmap for the region. Contribute to onboarding and enablement materials that help the wider team understand the Japan opportunity.
The role requires two days per week in the office at the nearest hub (Tokyo or other Asia-Pacific locations). You'll need to understand the subtleties of Japanese business culture—nemawashi, ringi, reading the room—and navigate them naturally.
**Requirements:**
- 6–8 years of experience in pre-sales, solutions engineering, technical consulting, or customer success roles within a SaaS or cloud technology environment
- Track record of successfully supporting complex sales cycles and contributing to closed business
- Demonstrated experience working with enterprise or mid-market customers in Japan
- Familiarity with SaaS concepts, cloud infrastructure, APIs, and integration patterns—enough to hold your own with technical stakeholders
- Experience working with or for a global technology company, navigating between local market needs and a distributed team
- Exceptional communication skills: clear, confident, and adaptable whether presenting to large groups or explaining technical concepts one-on-one
- Product obsession and genuine excitement about great software
- Cultural intelligence and ability to bridge Japanese market needs with global product strategy
