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Salary: USD 132,600 - 166,000 / annual
Coursera and Udemy have merged to create a unified platform serving 300+ million learners and 12,000+ enterprise customers. As Senior Manager of Renewals for the Americas, you will lead a team of renewals professionals driving high retention rates and recurring revenue growth across Coursera's Enterprise inside sales function. You'll report to the Vice President of Global Renewals and serve as both an operational and people leader, sitting at the intersection of leadership, strategy, and execution.
Key Responsibilities:
- Lead, coach, and inspire a high-performing team of renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management. Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements.
- Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR. Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting.
- Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles. Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies. Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives.
- Work in close alignment with the Chief Revenue Officer's Go-To-Market strategy while scaling cross-functional partnerships with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement.
Requirements:
- 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams.
- Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy. Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
- Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership. Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.
