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Salary: USD 75,000 - 90,000 / annual
Via is transforming transportation globally through technology partnerships with 100+ cities and public transit agencies. As Transit Safety Manager, you will lead driver safety programs and operations for a transit service, ensuring compliance with company and regulatory standards.
Key Responsibilities:
- Serve as primary safety lead, conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and DOT standards
- Monitor safety data trends and collaborate with central operations to identify opportunities for proactive coaching and process improvements
- Support and occasionally act as Designated Employer Representative (DER) for DOT compliance, maintaining accurate recordkeeping and timely follow-up on testing and incidents
- Lead root cause analyses for accidents and incidents; develop and implement corrective action plans
- Design, deliver, and continuously improve driver training programs including onboarding, remedial, and refresher sessions with focus on safety, defensive driving, and passenger assistance
- Provide hands-on instruction in wheelchair securement, passenger sensitivity, defensive driving, de-escalation, customer interaction, CPR/First Aid, and emergency procedures
- Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions
- Maintain training documentation, certifications, and compliance records
- Conduct regular ride-alongs to observe service quality, reinforce training, and coach drivers in real-world conditions
- Foster a culture of safety, accountability, and support across markets
- Partner with operations, safety, and compliance teams to align local practices with company-wide goals
- Assist in driver scheduling for trainings and ensure operational readiness
- Support reporting and communication between field teams and central operations
Requirements:
- Commercial Driver's License (CDL) with passenger endorsement (required)
- 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings
- Proven ability to coach, motivate, and manage performance among diverse driver teams
- Strong understanding of safety protocols, ADA requirements, and DOT regulations
- Excellent communication and interpersonal skills; ability to train and inspire adult learners
- Comfort balancing field work with administrative and compliance tasks
- Proficiency with digital tools (LMS platforms, dashboards, spreadsheets)
Certifications & Professional Development:
Via will support continued professional development and certification renewal, including PASS (Passenger Assistance Safety and Sensitivity), LLLC Defensive Driving, CPR/First Aid, de-escalation training, and other state- or service-specific certifications as needed.
