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Razorpay, one of India's leading fintech companies, is seeking a Territory Manager (or Senior Territory Manager) to drive merchant acquisition and revenue growth across an assigned territory in Kolkata. The role combines new business hunting with relationship management and portfolio farming, focusing on Razorpay's offline payment solutions including POS, Soundbox, and Payment Gateway products.
Key responsibilities include:
**Business Development & Merchant Acquisition**
Drive sales of Razorpay's offline payment solutions across the territory. Identify and acquire new merchants across retail, SME, mid-market, and enterprise segments. Manage the complete sales cycle from lead generation through onboarding and activation. Ensure timely documentation, KYC completion, installation, and merchant activation. Build a strong pipeline through field sales, referrals, banking channels, and partner networks.
**Relationship & Portfolio Management**
Manage the assigned merchant portfolio and drive high engagement. Build long-term relationships with existing merchants. Drive cross-sell and upsell opportunities across Razorpay's payment solutions. Improve merchant retention and transaction growth. Conduct periodic merchant visits and business reviews.
**Banking Relationship Management**
Develop and maintain strong working relationships with partner bank branches and sales teams. Generate quality merchant referrals through banking partnerships. Conduct joint customer meetings and business development initiatives with bank stakeholders.
**Aggregator & Enterprise Business**
Build relationships with aggregators, franchise networks, and enterprise customers. Identify opportunities to onboard key enterprise accounts within the territory. Coordinate with internal enterprise and solution teams for successful implementation.
**Cross-Functional Coordination**
Work closely with Operations, Product, Risk, Finance, and other internal teams to ensure smooth merchant onboarding, faster turnaround times, and exceptional merchant experience.
**Performance Metrics**
Responsible for achieving monthly, quarterly, and annual sales and deployment targets across POS deployments, Soundbox deployments, banking-sourced business, enterprise & aggregator acquisitions, active merchant base growth, portfolio growth, merchant retention, cross-sell & upsell revenue, and customer satisfaction.
Razorpay processes $180+ billion in annualized transactions and powers leading businesses including Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, and over 100 Indian unicorns. The company is backed by global investors including GIC, Peak XV Partners, Tiger Global, Ribbit Capital, and others, having raised over $740 million.
**Requirements**
The posting excerpt does not explicitly state years of experience, education, or specific certifications required. However, the role expects demonstrated ability in sales, merchant acquisition, relationship management, and cross-functional collaboration in a fintech or payments environment.
