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Formlabs is seeking a multilingual Technical Support Specialist to support the EMEA region. The company develops 3D printing technology that powers innovation across 50,000+ leading companies worldwide, including Apple, Google, Tesla, New Balance, and NASA.
In this role, you will:
- Provide technical and commercial support to direct customers, distributors, and resellers across EMEA via phone, email, and chat
- Become a training resource by educating customers and resellers on Formlabs 3D printer technology and capabilities
- Help resellers deliver excellent service to their end customers
- Collaborate with the global engineering team to resolve complex technical issues
You will work in a hybrid environment in Budapest with relocation support provided. The role involves troubleshooting printer errors, analyzing machine logs, and sharing technical knowledge to drive customer success.
REQUIREMENTS:
- Fluent in Italian and English (C1 level, both written and spoken)
- Strong technical problem-solving skills (technical training will be provided)
- Excellent interpersonal and listening skills
- Comfortable communicating professionally by phone
- Excellent written communication with attention to spelling and grammar
- Passion for 3D printing and emerging technologies (preferred)
- Experience in a fast-growing startup environment (preferred)
