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ServiceTitan is seeking a Technical Support Specialist for its Financials pillar to serve as the primary point of contact for customers managing critical accounting workflows. You'll support customers across phone, chat, email, and screen-sharing sessions, helping them master financial modules including invoicing, accounts receivable, job costing, and accounting integrations with platforms like QuickBooks and Sage Intacct.
Key responsibilities include troubleshooting and resolving complex financial workflow issues, guiding customers on accounting best practices (chart of accounts setup, financial reporting, month-end closing), and preventing escalations through efficient problem-solving and in-depth testing. You'll translate complex financial and technical concepts into simple, actionable guidance for small business owners in the trades.
Required qualifications: Bachelor's degree preferred or equivalent technical support/accounting experience; solid understanding of core accounting principles (debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets); strong problem-solving, critical thinking, and troubleshooting abilities; excellent written and verbal communication; empathy and patience when working with customers.
Preferred qualifications include hands-on experience with accounting software (QuickBooks Desktop/Online, Sage), proficiency in Excel/Google Sheets, strong mathematical and analytical aptitude, and knowledge of the home/commercial service industry. You must be comfortable working remotely at a desk for 6-8 hours daily.
ServiceTitan emphasizes a feedback-oriented culture, autonomous work, and career development. The company notes that support specialists have the highest rate of internal transfers across the organization, positioning this role as a strong launchpad for career growth.
