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Neo4j is seeking a Director of Field Engineering Strategy & Execution to serve as the operating partner for the Global Field Engineering organization. This role is embedded within the Office of the CRO's GTM Strategy & Execution function and owns strategic planning, operational cadence, and performance infrastructure that enable the pre-sales/Solutions Engineering (SE) organization to scale efficiently against revenue targets.
Key responsibilities include:
**Headcount & Capacity Planning:** Own the Field Engineering headcount model, including current-state coverage analysis, ratio benchmarking (SE:AE, SE:ARR, SE:Account), and forward capacity planning tied to pipeline and bookings targets. Partner with Finance and RevOps on annual and in-year headcount requests backed by data. Build and maintain territory/coverage models across segments, regions, and specializations (vertical or product-line SE pods).
**Performance Operations & Reporting:** Define and own the Field Engineering KPI framework (SE utilization, POV win rate, technical win/loss, ramp time, deal-cycle involvement). Build and maintain leadership-facing dashboards and QBR materials. Run the operating cadence including weekly/monthly business reviews, forecast rollups for technical validation stages, and escalation processes for at-risk deals requiring SE intervention.
**Strategic Planning:** Translate company and GTM strategy priorities into Field Engineering execution plans. Lead annual planning for the Field Engineering org including goals, org structure, budget inputs, and success metrics. Identify structural inefficiencies and recommend organizational or process changes.
**Systems, Tools & Process:** Own Field Engineering tech stack requirements (CRM data model for SE activity, POV/demo tracking, scheduling and capacity tools) in partnership with RevOps and Sales Systems. Standardize and govern SE processes (deal qualification criteria, handoff protocols, POV governance). Drive adoption of AI-enabled tooling to improve SE productivity.
This hybrid role reports formally into GTM Strategy & Execution while maintaining a strong dotted line into Global Field Engineering to ensure work is grounded in field reality and has direct influence over SE organization operations.
