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Adyen is seeking a Finance Technical Support Engineer to join its merchant support team in Bengaluru. In this role, you will serve as the primary point of contact for Adyen's global merchants and internal commercial teams on finance-related issues including reconciliation, payouts, payment settlements, and loan status inquiries. You will provide both reactive and proactive support via email and phone, educating merchants' financial teams on how to maximize value from Adyen's platform, products, and features.
Key responsibilities include: handling first-contact support for finance-related merchant issues; advising merchants on optimal use of financial products; analyzing merchant pain points and collaborating with Adyen's Finance Product and Development teams to drive product improvements and new feature development.
You will work within an international, merchant-focused team that operates on a follow-the-sun model across time zones. Close collaboration with Finance, Product, Account Management, and Development teams is essential. The role requires deep knowledge of financial products, banking processes, and payments infrastructure.
Required qualifications: minimum 3 years of B2B customer support experience with exposure to banking, payments, or financial products (issuing, business accounts, capital/business financing); strong finance and analytical skills with ability to learn internal accounting systems; excellent communication skills in English (written and verbal); advanced MS Excel proficiency; ability to make quick informed decisions under pressure; comfort with ambiguity and uncertainty; Finance or Economics educational background or equivalent work experience.
