SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Unframe is an AI-first startup backed by Bessemer, Craft, and TLV Partners ($100M funded) that helps Fortune 500 enterprises deploy LLM-powered applications rapidly. As a Support Engineer, you'll be the technical bridge between enterprise customers and the product/engineering teams, investigating and resolving complex issues with Unframe's AI solutions.
You'll own the full support lifecycle: triaging customer-reported issues, analyzing logs and system behavior, reproducing problems, and identifying root causes before escalating to engineering. A key differentiator is your hands-on use of AI tools (ChatGPT, Claude, Copilot) as part of your investigation workflow to accelerate analysis and documentation. You'll work independently on technical troubleshooting while maintaining clear communication with customers and internal stakeholders throughout the resolution process.
Responsibilities include documenting solutions and recurring patterns to build institutional knowledge, contributing to internal playbooks and knowledge bases, and sharing customer feedback and product insights with the Product team. This role requires strong technical depth in web applications, APIs, integrations, and system behavior, combined with a customer-first mindset and ownership mentality.
You'll be exposed to complex enterprise environments, cutting-edge AI deployments at scale, and fast product cycles with direct impact from day one. The role is ideal for someone who enjoys solving real technical problems while staying close to customers, product, and engineering teams in a fast-paced, high-growth environment.
