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Formlabs is seeking a Field Technical Support Engineer to serve as the primary technical point of contact for customers across the DACH region (Germany, Austria, Switzerland). This role involves 80%+ travel and covers the complete customer lifecycle from equipment installation through ongoing support.
Key Responsibilities:
Installation & Customer Training (On-Site)
- Travel to customer sites to unpack, install, commission, and calibrate 3D printing systems
- Conduct structured on-site training sessions teaching customers how to operate machinery, utilize software, and perform basic maintenance
- Perform live product demonstrations to build customer confidence and ensure teams are fully up to speed
Break-Fix & Maintenance (On-Site)
- Respond rapidly to customer downtime situations, traveling on short notice to perform urgent repairs
- Manage a schedule of annual preventative maintenance visits, targeting 90-day service windows for warrantied customers
- Diagnose electromechanical issues using critical thinking to achieve single-visit resolutions and minimize customer downtime
Logistics & Reporting
- Execute high-volume activity across the region
- Independently manage complex travel logistics (flights, trains, hotels, rental cars) and submit expenses on time
- Maintain detailed records of installations, training sessions, and repairs in Salesforce
Formlabs builds 3D printing technology used by over 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. The company is a double unicorn backed by venture capital and is reinventing how the world manufactures physical products.
Requirements:
- Based in Frankfurt, Berlin, or Munich (highly preferred for hub connectivity)
- Energized by travel and willing to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware systems
- Fluency in German and English (both C1 level); ability to explain complex technical concepts clearly in both languages
- Valid driver's license required
Bonus Skills:
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
