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Figma is seeking a Technical Support Engineer to join its growing Bengaluru team. As a founding member of the India support operation, you will play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. This role goes beyond standard issue resolution—you'll identify patterns, lead root cause analysis, and partner with Engineering and Product teams to improve reliability and customer experience.
Key responsibilities include:
- Develop deep expertise in Figma's products, architecture, and customer workflows to diagnose complex technical issues
- Interact with customers daily via chat, email, and video calls, taking ownership of complex problems
- Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely fixes and maintain proactive communication
- Contribute to social support efforts by engaging with customers on social media and community platforms
- Support customers across multiple products, including billing and account management issues; maintain schedule flexibility for global customer coverage
- Recommend and implement improvements to debugging workflows, tooling, and support operations
- Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
- Act as the voice of the customer by identifying trends and communicating insights to Product and Engineering teams
Shift coverage is required outside standard business hours. You will work one of the following schedules:
- Wednesday to Sunday, 12:30pm–9:30pm IST
- Thursday to Monday, 12:30pm–9:30pm IST
- Friday to Tuesday, 12:30pm–9:30pm IST
This is an in-office role based in Bengaluru.
Requirements:
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations
- Working knowledge of modern web technologies: JavaScript/TypeScript, HTML, CSS, and React
- Ability to collaborate with Engineering and Product teams to resolve complex technical issues
- Strong analytical, problem-solving, and communication skills
- Comfortable navigating fast-paced, ambiguous environments with a focus on end-to-end issue resolution and continuous process improvement
Nice-to-have:
- Experience working with design tools such as Figma, Adobe Suite, Sketch, or Framer
