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Salary: USD 70,000 - 90,000 / annual
Lumana is an AI video security platform that helps organizations improve safety, strengthen security, and respond faster to incidents. Founded in 2021 and backed by leading Silicon Valley investors, the company is growing quickly.
The Technical Support Engineer will ensure the reliability and performance of deployed systems in a hands-on role supporting evenings and weekend shifts. You'll troubleshoot complex hardware and software issues across the full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.
Key responsibilities include:
- Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
- Identify root causes of system and network issues, drive resolution, and proactively mitigate risks
- Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components
- Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
- Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
- Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability
- Coordinate testing and validation of new hardware and software in production-like environments
- Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows
- Create and maintain technical documentation, investigation logs, and internal knowledge resources
Requirements:
- 1–3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity
- Bachelor's degree in Computer Science, Networking, Systems Engineering, or related field
- Demonstrated ability to troubleshoot under pressure with urgency and precision
- Strong analytical and documentation skills
Nice to have:
- Experience supporting IP camera systems or edge-connected devices
- Familiarity with Linux-based systems
- Comfort scripting in Python or similar automation tools
- Relevant certifications (CCNA, Network+, Security+)
