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Zscaler is seeking a Technical Success Manager to join the Customer Success department, reporting to the Manager of Technical Success Management. This is a remote role based in Germany.
You will serve as the central post-sales point of contact for customers, guiding them through their Zero Trust journey and helping them adopt and maximize Zscaler's cloud security solutions. You will work with key customer stakeholders and operational service owners to align customer objectives with Zscaler's platform capabilities.
Key responsibilities include:
- Build and nurture relationships with key customer stakeholders and operational service owners to define strategic alignment between customer objectives and Zscaler goals
- Provide technical guidance, product insights, and best practices to develop customized strategies for integrating and operationalizing Zscaler solutions
- Offer technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
- Proactively identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
- Participate in creating and sharing intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team's collective impact
Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. The platform is distributed across 200+ public data centers globally and is the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence to solve enterprise security challenges.
QUALIFICATIONS:
Minimum Requirements:
- Native or bi-lingual German language proficiency
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
- 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
- Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
- Strong communication and presentation skills with the ability to influence internal and external decisions
Preferred Qualifications:
- Experience advising customers on leveraging AI-powered security analytics and machine learning to proactively detect threats, assess risks, and optimize policy enforcement
- Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
