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Sportradar is seeking a Technical Success Manager to serve as the primary post-sales point of contact for clients, acting as a vital bridge between internal teams and customer organizations. This role combines account management, client advocacy, and operational excellence to ensure successful product adoption and long-term partnership growth.
Key Responsibilities:
- Serve as the primary post-sales contact for assigned clients, managing strategic communication via email, phone, and virtual meetings
- Lead and oversee the onboarding process to ensure seamless transition and successful adoption of Sportradar products and services
- Resolve complex client challenges by working closely with internal teams (sales, product, engineering) to deliver timely and effective solutions
- Establish and maintain strong relationships with key stakeholders at client companies, understanding their business needs and priorities
- Demonstrate how Sportradar products impact client business objectives and provide tailored solutions to maximize ROI
- Maintain structured tracking of client feedback and leverage insights to refine services and product offerings
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and identify growth opportunities
- Optimize internal processes impacting client experience, driving efficiency and timely service delivery
- Partner with cross-functional teams to advocate for client needs and influence product roadmaps
About Sportradar:
Sportradar is the world's leading sports technology company operating at the intersection of sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on their technology and expertise.
Work Environment:
The company operates on a fully on-site model with team members working in the office five days a week to foster collaboration and innovation. The company offers a collaborative, inclusive environment with colleagues from offices across Europe, Asia, and the US, including social events and teambuilding activities. Benefits include flexible working hours, professional development plans, career framework opportunities, global Employee Assistance Programme, stress management tools (Calm and Reulay apps), and online training.
Requirements:
- Proven experience in client success, account management, or related role, ideally in technology, sports, and/or gaming industry
- Strong communication and interpersonal skills with ability to build trust and rapport with diverse stakeholders
- Analytical mindset with ability to interpret data and translate into actionable strategies
- Exceptional problem-solving and conflict-resolution skills
- Results-driven approach with focus on client satisfaction and retention
- Languages: English and Portuguese required; Spanish optional
- Knowledge of Sportradar products is a plus
- Knowledge of the betting landscape is a plus
