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Port is an Agentic SDLC Platform that helps engineering teams build, govern, and operate the software development lifecycle with AI agents. Following a $100M Series C funding round, Port is expanding globally and seeking a Technical Success Manager based in Sydney.
In this role, you'll serve as the primary technical point of contact and trusted advisor for customers, deeply understanding their needs, challenges, and business objectives. You'll develop and lead tailored success strategies, onboarding programs, and adoption initiatives to ensure customers fully leverage Port's Internal Developer Portal and achieve their strategic goals.
Your day-to-day responsibilities include:
- Acting as the primary technical point of contact, building trusted advisor relationships with key customer stakeholders
- Developing customized success strategies and onboarding programs aligned with each customer's business objectives
- Overseeing the technical health of customer accounts, implementing proactive risk mitigation strategies
- Serving as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and driving collaborative solutions
- Identifying and pursuing expansion opportunities in collaboration with Account Executives to drive account growth and retention
- Ensuring customer satisfaction and uncovering opportunities for value realization
This position requires a blend of advanced technical expertise and strong customer-facing skills. You'll move customers from onboarding through adoption, with a strategic mindset and proactive approach to problem-solving. The role offers the opportunity to work with a fast-growing, well-funded company at an exciting stage of expansion.
