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Salary: USD 149,000 - 186,000 / annual
New Relic is seeking a Technical Success Manager to drive the complete post-sales technical journey and expansion architecture within the enterprise customer base. This is a high-impact hybrid role based in Atlanta, Chicago, or Houston.
You will act as the customer's ultimate technical champion, bridging hands-on technical implementation with strategic business value. Your responsibilities include:
**Drive Onboarding, Adoption & Consumption:**
Guide enterprise customers through onboarding and best practices to achieve committed usage levels. Design and execute Mutual Activity Plans (MAPs) tied directly to customer business outcomes, setting clear milestones and proactively addressing implementation challenges. Continuously demonstrate platform value to mitigate churn risks and maintain consumption levels.
**Champion Technical Architecture & Expansion:**
Deliver tailored, high-impact product demonstrations that connect platform capabilities to specific business pains (uptime maximization, developer productivity, tool consolidation). Partner with Expansion Account Executives to run technical evaluations and Proof of Values on existing accounts. Perform detailed account whitespace mapping to identify expansion priorities and co-create Architecture Blueprints and technical roadmaps aligned with customer long-term goals.
**Own Enablement & Technical Relationships:**
Lead personalized training sessions, technical workshops, and create high-quality resources (documentation, videos, articles) to build communities of New Relic champions within engineering organizations. Build strong connections with technical stakeholders and lead technical discovery sessions with CTOs, VPs of Engineering, and IT architects. Collaborate on Customer Business Reviews and executive dashboards to quantify and communicate ROI to key decision-makers.
**Requirements:**
- 3+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion
- Strong technical background combined with robust sales/customer orientation and ability to build business justifications for expansion
- Interest in or previous experience with performance monitoring and observability tools (infrastructure, application, web/mobile, or user experience)
- Familiarity with modern IT environments (cloud platforms like AWS/Azure/GCP, Kubernetes, or SRE practices) and foundational knowledge of coding/scripting languages
- Ability to design and execute customer-facing project plans, technical roadmaps, and maintain highly organized documentation
- Exceptional presentation skills with desire to learn new technologies and translate complex topics for both developers and executive leaders
**Bonus qualifications:**
- Familiarity with development languages: Java, .Net, Ruby, C, Python, Node.js, Golang
- Exposure to cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
- Background in mobile device platforms & architectures (iOS & Android)
- Bachelor's degree in Engineering/Computer Science or equivalent
Note: Visa sponsorship is not available for this position.
