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Signal AI is seeking a Technical Relationship Manager to join the Lisbon team as the technical owner for a portfolio of Premium enterprise clients. You will work alongside Enterprise Account Managers to ensure clients maximize value from the Signal platform through expert configuration, adoption enablement, and proactive support.
Key responsibilities include:
- Configuring and optimizing the Signal platform (dashboards, saved searches, newsletters, reports, partner workspaces, API enablement) to precisely fit client use cases
- Serving as the named technical point of contact for assigned accounts, responding to technical requests and resolving platform issues, bugs, and performance concerns
- Conducting source checks and investigations to maintain content accuracy, comprehensiveness, and relevance
- Managing user access and administration (setup, SSO, 2FA, password resets) to ensure smooth team access
- Building clear, decision-ready dashboards and analytical views; fielding technical questions from buyers and senior stakeholders
- Driving adoption and retention across all client solutions by monitoring usage and proactively re-engaging users
- Delivering training for new users and teams during onboarding, fostering self-sufficiency
- Partnering with Enterprise Account Managers as the technical expert in QBRs, renewals, and growth conversations
- Managing client expectations during issues or crises
- Taking ownership of newly implemented accounts and providing long-term technical continuity
- Maintaining technical documentation and configuration notes; providing structured feedback to Product and Engineering on recurring challenges
You should have hands-on experience configuring enterprise software platforms, a working understanding of AI and NLP concepts (entity resolution, classification, relevance scoring, generative features), and the ability to explain these to clients and troubleshoot when needed. Strong data visualization skills, methodical troubleshooting abilities, and excellent communication with both technical and business audiences are essential. You are a self-starter motivated by client outcomes and retention, proactively identifying issues and opportunities.
