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Constructor is a Series B AI-powered search and discovery platform for ecommerce, built on proprietary transformers and generative LLMs. The platform powers over 1 billion queries daily across 150 languages and ~100 countries, serving major brands like Sephora, Under Armour, and Petco. Engineering is the company's largest department, and the proprietary search engine has never lost an A/B test to competitive technology.
You will lead customer implementations across Constructor's product suite as a Technical Project Manager covering EMEA. You own each engagement end-to-end—from kickoff through activation—for both new customer onboardings and product rollouts to existing customers. You drive delivery through a matrixed structure, coordinating Constructor technical resources, customer teams, and partners against a single shared plan.
Key responsibilities include:
- Own implementation outcomes end-to-end, ensuring on-time, predictable go-lives
- Lead multiple implementations in parallel: kickoffs, milestone-setting, dependency tracking, and status communication
- Serve as primary customer contact through activation, managing expectations and communicating progress, risks, and scope changes
- Identify risks and blockers early; escalate effectively to keep implementations moving
- Coordinate handoffs from Sales into implementation and from implementation to Customer Success/Support
- Maintain implementation plans and reporting in systems of record for portfolio visibility
- Help standardize processes, templates, and standards to enable scaling and support an automation-first operating model
- Hold cross-functional contributors accountable through influence rather than direct authority
The role is part of Constructor's shift toward an automation-first model where you increasingly act as a portfolio strategist, managing exceptions while repeatable, AI-assisted processes handle routine work.
Requirements:
- Minimum 3 years of technical project management or onboarding project management experience, ideally in SaaS
- Track record of owning delivery outcomes end-to-end and holding cross-functional contributors accountable through influence rather than direct authority
- Excellent organizational and communication skills; ability to run multiple implementations in parallel without losing focus
- Customer-facing confidence: can lead kickoffs, manage expectations, and keep stakeholders aligned through go-live
- Proven ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity
Nice to have:
- Technical fluency sufficient to direct integration specialists and translate between technical and business stakeholders
- Exposure to ecommerce, product discovery, LLMs, and familiarity with catalog data feeds, integrations, and APIs
- Experience coordinating implementations spanning internal teams, customer resources, and third-party partners
