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Heidi Health is an AI Care Partner platform that works alongside clinicians to improve healthcare delivery. The company has grown rapidly in 18 months, supporting 2 million patient visits weekly across 116 countries, backed by significant venture funding.
As Technical Project Manager, you will be the operational backbone for enterprise customer implementations. You own the complete technical project lifecycle from post-signature through go-live, ensuring internal teams stay aligned, customers remain confident, and implementations stay on track.
Key responsibilities include:
- Own end-to-end technical project plans for enterprise implementations, defining milestones, managing timelines, tracking dependencies, and driving accountability across internal and external teams
- Lead creation of detailed technical project plans in collaboration with Engineering and Solutions Engineers, translating customer requirements into structured delivery plans
- Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders to align on integration approach, configuration requirements, and go-live readiness
- Serve as primary technical point of contact for customers post-signature, managing expectations and communicating progress throughout the implementation
- Act as the voice of the customer internally, bringing field feedback, surfacing bugs and product gaps, and escalating issues to Engineering and Product with proper context
- Partner with Customer Success to ensure seamless implementation experience with clear handoffs and unified customer-facing presence
- Proactively identify risks to timeline or scope, manage change requests through structured processes, and escalate issues before they impact customers
You will work closely with Customer Success, Engineering, Clinical Associates, and Product teams in a fast-paced, early-stage environment where you operate with significant autonomy.
Requirements:
- 3–5 years of experience in Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
- Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
- Technical fluency with HL7 and FHIR integrations, APIs, SSO, and data workflows
- Direct experience working with EMRs, integration platforms, or API vendors
- Exceptional organizational skills to manage multiple enterprise implementations simultaneously
- Strong communication ability with both technical and non-technical stakeholders
- Natural escalation manager who surfaces problems early
- Comfortable operating autonomously in fast-paced, early-stage environment
