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Rune Technologies builds mission-critical AI-enabled logistics command and control software (TyrOS) for military sustainment operations. As a Technical Operations Specialist, you will sit at the intersection of QA testing, customer training, deployment support, and field operations—supporting both headquarters-based work and forward-deployed environments.
At headquarters, you will validate new software releases before customer deployment by exercising the product like an operator would: planning missions, managing sustainment data, updating statuses, and identifying workflow gaps or confusing behavior. You will test end-to-end scenarios across TyrOS and other Rune products, identify bugs and training issues, and communicate findings clearly to product and engineering teams. You will also prepare deployment packages (software, hardware, documentation, training materials) for field use.
In the field, you will provide hands-on technical support for Rune software and hardware in forward-deployed environments, including installation, configuration, troubleshooting, maintenance, and software updates. You will develop practical training materials and train military users in classrooms, virtual sessions, and field environments. You will capture user feedback during training, exercises, and deployments, translating it into clear product observations. You will also build and maintain deployment runbooks and troubleshooting knowledge bases to make field fixes repeatable.
This is a hands-on role for someone who understands military operations, cares deeply about user experience, and wants to help bring modern technology to soldiers, Marines, airmen, and operators in the field. You will work directly with Mission Managers, engineers, product teams, and customers, gaining broad exposure across a fast-growing defense technology startup.
QUALIFICATIONS:
- 1 to 4 years of relevant hands-on technical experience (help desk, field service, systems administration, military signal, automation, or logistics roles)
- Availability to work onsite in Rosslyn, VA
- Active U.S. Secret security clearance
- Basic understanding of computer hardware (CPUs, RAM, storage, cables, peripherals, networking)
- Basic understanding of operating systems, especially Windows and Linux; command-line navigation
- Familiarity with fundamental networking concepts (TCP/IP, Ethernet, IP addresses, connectivity troubleshooting, basic network configuration)
- Strong attention to detail and willingness to methodically work through software workflows, edge cases, and operational scenarios
- Exceptional communication and interpersonal skills, especially with military users and non-technical stakeholders; interest in teaching new software technologies
- Ability to operate effectively in high-stakes environments with strong bias toward execution and delivery
- Eagerness to learn new technologies, products, and processes; strong problem-solving and troubleshooting skills
DESIRED QUALIFICATIONS:
- Associates Degree
- Familiarity with Army, Marine Corps, Air Force, or joint logistics systems, reporting processes, maintenance workflows, or sustainment operations
- Experience training military personnel on new systems, processes, equipment, or procedures
- Comfort troubleshooting computers, radios, networks, software, printers, servers, tactical systems, or other technical equipment in the field
- Comfort working with Linux, logs, databases, basic scripting, or other technical tools—or strong willingness to learn
- Experience operating in field environments, exercises, command posts, tactical operations centers, maintenance bays, supply rooms, or deployment settings
- Ability to travel to customer sites, military bases, exercises, and field events as required
