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HappyRobot is an AI infrastructure platform backed by a16z and Y Combinator (S23) that enables enterprises to build and orchestrate autonomous AI workforces. The company has raised over $200M and powers critical operations for global enterprises, with particular strength in logistics and real-world operational workflows.
As a Customer Support Engineer, you will be on the front lines of customer experience, working directly with customers to triage issues, debug problems, and maximize their value from HappyRobot's AI platform. This is a hybrid role combining technical support and customer engineering responsibilities.
Key responsibilities include:
- Diagnosing and resolving technical issues quickly and independently
- Designing and testing solutions in collaboration with engineering and product teams
- Applying prompt engineering skills to help customers fine-tune AI workers for accuracy, reliability, and speed
- Explaining technical concepts clearly to non-technical stakeholders
- Triaging and prioritizing issues under tight deadlines
- Learning customer workflows rapidly and proposing tailored solutions
- Contributing to platform improvements based on customer feedback
This role is positioned as an entry point for growth into senior customer engineering or product-facing positions.
REQUIREMENTS:
- Full-stack technical comfort: Python, React, TypeScript, Node.js
- Experience managing APIs and integrations with third-party systems
- Some exposure to infrastructure and cloud deployments
- Familiarity with LLM prompting and tuning of voices/transcribers; willingness to experiment and iterate
- Strong debugging and problem-solving skills with ability to identify root causes quickly
- Excellent written and verbal communication skills in English; ability to explain technical concepts to non-technical audiences
- Strong ability to triage, prioritize, and resolve issues independently under tight deadlines
- Curiosity and adaptability; ability to learn customer workflows quickly
- Self-starter mindset with comfort working independently and bias toward action
- Passion for delivering outstanding customer experiences
