SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cloudinary is seeking a Technical Customer Success Manager to serve as the primary point of contact for a portfolio of enterprise customers using our Image, Video, and Digital Asset Management (DAM) platform. This is an individual contributor role focused on building trusted relationships with technical and business stakeholders to drive product adoption, customer satisfaction, and expansion opportunities.
You will manage the post-sales journey for enterprise customers, delivering regular engagements including business reviews, adoption planning, and technical guidance sessions. Key responsibilities include monitoring customer health and product usage metrics to identify opportunities and risks, developing and executing customer success plans to increase adoption and support renewals, identifying growth opportunities in partnership with Account Managers, and escalating issues to coordinate timely resolution across internal teams. You will also capture customer feedback to share with Product and Engineering teams, and maintain accurate account information in CRM and Customer Success platforms.
This role requires close collaboration with Sales, Support, Professional Services, Product, and R&D teams. You will be expected to travel up to 20% as required and must be based in New York or New Jersey.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, with a culture rooted in humility, curiosity, and collaboration.
REQUIREMENTS:
- 7+ years' experience in Customer Success or Technical Customer Success within a SaaS environment
- Experience in CSM processes and practices
- Experience managing enterprise customer relationships and supporting successful renewals
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies, or cloud-based applications
- Experience working with technical stakeholders, including developers, architects, or engineering teams
- Experience conducting renewal negotiations from the technical side with Sales Representatives
- Strong customer communication and relationship management skills
- Ability to use customer data and health metrics to prioritize engagement and improve adoption
- Highly organized with ability to manage multiple customer accounts simultaneously
- Self-motivated, collaborative, and focused on delivering excellent customer experience
- Willingness to travel up to 20%
PREFERRED QUALIFICATIONS:
- Experience with Digital Asset Management (DAM), media platforms, image or video technologies
- Familiarity with CDN, cloud, or developer-focused technologies
- Experience working with enterprise SaaS customers
