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Salary: USD 84,000 - 121,000 / annual
SeatGeek is modernizing the ticketing industry for live events. The Technical Architect role bridges Product, Engineering, Solutions Architecture, Implementations, and client-facing teams to support internal teams, clients, and third parties integrating with the SeatGeek platform.
You will own the technical integration landscape, serving as a subject matter expert on SeatGeek's APIs, platform capabilities, and integration patterns. Your responsibilities span technical discovery for new and existing integrations, API and credential guidance, onboarding support, product change management, documentation ownership, rollout support for new platform capabilities, and ongoing support for technical access patterns like Ringside.
Key responsibilities include:
- Maintain detailed understanding of client requirements, third-party integrations, and SeatGeek system configuration
- Build and maintain strong working knowledge of SeatGeek APIs and platform capabilities to support internal teams and external partners
- Lead discovery for new third-party integrations, assessing fit with existing solutions and recommending appropriate paths forward
- Own third-party integration solutions and related technical processes, ensuring change requests are documented and supported
- Work with external partners and client-facing teams on configuration questions and complex technical scenarios
- Partner with Solutions Architecture, Product, and Engineering to assess new requests against existing client processes and platform constraints
- Support delivery, rollout, validation, and documentation of new functionality
- Manage technical access and provisioning workflows including Developer Portal access, Ringside sandbox/credentials, OAuth provisioning, and SDK credentials
- Support technical onboarding for Ringside and similar platform access patterns
- Review scripts, workarounds, and bespoke scenarios; provide recommended solutions and best practices
- Create, maintain, and improve documentation, blueprints, templates, and process guides
- Provide product and integration knowledge to internal teams like Support and Implementations
- Identify opportunities for productization, clearer ownership, and improved internal process design
Requirements:
- 3+ years of experience in technical solutions, implementation, architecture, or integration-focused role
- 5+ years of client-facing experience with ability to lead meetings, gather requirements, and explain technical concepts clearly
- Experience working with APIs, technical authentication and credentialing workflows, and third-party system integrations
- Experience writing and maintaining technical documentation, process notes, or implementation guidance
- Ability to assess requirements, identify risks and dependencies, and recommend sensible paths forward for standard and bespoke use cases
- Experience working in remote, geographically dispersed, cross-functional environments with multiple stakeholders and shifting priorities
- Deep knowledge of ticketing technology and the broader platform/integration ecosystem supporting live event operations
- Industry expertise in sports and entertainment-focused businesses
- Excellent communication skills and collaborative approach with internal teams and external partners
- Strong interpersonal skills; ability to translate complex technical issues into clear guidance for non-technical audiences
- Highly organized and detail-oriented; ability to manage competing priorities and structure ambiguous work
- Proactive, self-motivated, conscientious perspective with rigorous approach to ownership and follow-through
- Analytical and logical viewpoint; ability to define problems, gather information, and draw sound conclusions
- Curiosity about how systems work and motivation to understand technical decisions and integration patterns
- Independence and comfort making decisions without day-to-day supervision
- Collaborative, low-ego approach to bridging client needs and internal teams
