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Coralogix is a modern, full-stack observability platform that transforms how businesses process and understand their data. The platform specializes in comprehensive monitoring of logs, metrics, traces, and security events with features including APM, RUM, SIEM, and Kubernetes monitoring, helping customers reduce observability spend by up to 70%.
As a Technical Account Manager, you will serve as a trusted advisor helping customers optimize their observability strategy. This role combines deep technical expertise with a customer-first mindset, positioning you as a strategic partner to DevOps engineers, platform teams, and C-suite executives. You will ensure product value realization, drive adoption, and support retention and expansion initiatives.
Key responsibilities include:
• Leading technical onboarding processes, establishing integrations, and delivering tailored product training to new customers
• Architecting data-driven customer success plans and providing expert guidance on observability best practices
• Troubleshooting complex platform and data pipeline issues to ensure seamless performance
• Conducting Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals
• Advocating for customer needs to influence product roadmap decisions
• Partnering with the Sales team to identify growth and renewal opportunities
This role requires balancing technical depth with relationship management, acting as a bridge between customer technical teams and Coralogix product and engineering teams.
REQUIREMENTS:
• 3–5 years of experience in Account Management with a strong focus on managing technical customer relationships and a proactive, high-energy approach
• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch, and related services
• Strong Kubernetes and Docker troubleshooting skills
• Experience with observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash
• Strong knowledge of Linux and hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible
• Experience with RegEx, Lucene, and PromQL
• Exceptional English communication and presentation skills with ability to build credibility with both technical teams and executives
PREFERRED:
• B2B SaaS experience
• BSc in Computer Science or Engineering
• Comfortable coding in high-level programming languages (Java, Go, Python)
• Experience with Azure or GCP
