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Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. The company processes $300M+ in annual transactions and operates across multiple regions, transforming a $350B industry historically slow to modernise.
As a Technical Account Manager, you will be the technical owner for a territory of SaaS customers (Feeds/Shopify integrations). You sit between customers' technical teams, Nivoda's product/engineering organization, and regional Account Managers, ensuring every feed integration works reliably and drives customer growth.
Key responsibilities include:
- Lead technical onboarding and feed integration setup for new SaaS customers in your territory
- Monitor feed health and integration performance; troubleshoot issues before they impact customer trading
- Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts
- Serve as the technical escalation point between customers, Nivoda's product/engineering teams, and Account Management
- Document integration patterns and feed configuration options; feed structured product feedback upstream
- Track integration health and adoption metrics across your book of SaaS accounts
Nivoda emphasizes a collaborative, high-growth environment with a low-hierarchy culture, flexible working hours, unlimited holiday allowance, and opportunities for continuous learning and professional development.
Requirements:
- Experience in technical account management, solutions engineering, or account management, ideally in e-commerce or SaaS
- Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams
- Clear communicator who can translate technical detail for both engineering and commercial audiences
- Ability to manage a multi-account territory with varying integration complexity
- Native or professional proficiency in English
